Privacy Policy
This Privacy Policy describes how GlowIntake ("we," "us," or "our") collects, uses, and protects your information when you use our website and SMS messaging services at glowintake.com (the "Service"). We are committed to protecting your privacy and complying with all applicable carrier guidelines and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA best practices.
Text Messaging & Consent — Carrier Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
We collect information you provide directly to us when you fill out the lead capture form on our website, including:
- Full Name — used to personalize our SMS communications with you.
- Mobile Phone Number — used to send you automated SMS messages regarding your inquiry and appointment updates.
- Service of Interest — the treatment you selected (Aesthetic Consultation, Laser Hair Removal, Skin Rejuvenation, or Body Contouring), used to tailor our responses.
- Consent Status — your affirmative opt-in to receive SMS messages from GlowIntake.
We also automatically collect certain technical information, such as your IP address, browser type, and the pages you visit, through standard server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Send you instant, personalized SMS messages about the treatment you requested.
- Answer your treatment questions through our AI intake coordinator ("Sarah").
- Guide you toward booking a consultation at a participating Med Spa.
- Provide customer support and respond to your inquiries.
- Improve our Service, including the quality and accuracy of our AI responses.
- Comply with legal obligations and carrier messaging requirements.
3. SMS Messaging — Opt-In Methods
You opt in to receive SMS messages from GlowIntake by completing the lead capture form on our website and checking the consent checkbox. The checkbox is presented alongside the following disclosure at the point of collection:
"By submitting, I agree to receive automated appointment updates & support texts from GlowIntake at the number provided. Msg & data rates may apply. Reply STOP to cancel or HELP for help."
By checking the box and submitting the form, you affirmatively consent to receive recurring automated SMS messages from GlowIntake at the mobile number you provided. Consent is not a condition of any purchase.
4. Message Frequency
Message frequency varies depending on your conversation with our AI intake coordinator. Typically, you can expect to receive between 1 and 10 messages per week related to your inquiry, appointment scheduling, and follow-up reminders. You will only receive messages relevant to your request and will not be added to any unrelated marketing lists.
5. Opt-Out (STOP) and Help (HELP) Instructions
Reply STOP to any SMS message from us to cancel your subscription and stop receiving further messages. You will receive a one-time confirmation message confirming your opt-out.
Reply HELP at any time to receive support information, including how to opt out and contact details. You may also email us at support@glowintake.com.
Standard message and data rates may apply from your mobile carrier. GlowIntake is not responsible for any charges imposed by your carrier.
6. Sharing of Information
As stated above, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share non-SMS personal information with service providers who help us operate our Service (such as Twilio for SMS delivery and OpenAI for AI response generation), and who are bound by confidentiality obligations. We may also disclose information when required by law or to protect our legal rights.
7. Data Retention
We retain your personal information and SMS conversation history for as long as necessary to provide our Service and comply with legal obligations. You may request deletion of your data at any time by emailing privacy@glowintake.com.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at privacy@glowintake.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@glowintake.com
- Website: glowintake.com